RETURNS

Lets keep this simple! If you are not totally in love with your new purchase, we're happy to refund the cost of your item(s) as long as the item is in new, unworn condition. We will not accept any items that look used or worn- this is up to our discretion. To process a return click on the link at the bottom of this page and request an RA within 14 days of receiving your order. Once the RA has being approved, you'll be emailed an RA number that must be written clearly on the outside of your return package. Please return your items within 7 days of receiving the RA number. Packages without RA numbers will be refused. RA approval can take up to 2 business days. This will not affect your time to return the item(s). Each item that is being returned needs its own RA number but multiple RAs can be shipped together. After we receive and process your return, which may take up to 5 days, you will be notified via email once you have been refunded. Once refunded  your bank may take 5-7 business days to post the funds. Please contact your bank institute for more information about the release of your funds. 
If you would like us to provide a return shipping label for your package we can. Please request one by emailing us at online@thestonecoldfox.com. The cost of the shipping label will be deducted from the amount refunded. If you choose to return your items to us using your own shipping method please make sure you keep your tracking number as a way to make sure your package is received. SCF is not responsible for packages that are lost by a carrier or shipped to an incorrect address.
All sales items and custom gowns are final. Sale items cannot be returned however if you want to exchange for another size that is in stock please email us at online@thestonecoldfox.com & we'll try our best to do so. If you happen to receive a damaged sale item, we will send you a replacement. Please reach out to us to let us know if you think you may have received a defective item.
All items purchased online must be returned online. All items purchased in store, must be returned in store.
INTERNATIONAL ORDERS
Any applicable taxes and duties will be billed to the recipient. We do not cover these costs, so be prepared to pay duties and/or taxes for orders over a certain amount. Once custom officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue to its destination. Unfortunately we have no control over this.

Now that’s all out of the way, we want to thank you for being a lovely client of SCF. We hope you delighted with your purchase and that we only meet again for you to order more or let us know how much fun you’re having in your SCF!
Love,

Stone Cold Fox

START A RETURN