ALL SALE ITEMS ARE FINAL SALE

FAQ


Orders

When will my order ship?

We ship within 1-2 business days from our Los Angeles warehouse Monday-Thursday if your item is in stock. For items on pre-order this time will vary.

How long will it take to get my order?

We ship using UPS for domestic orders within the United States and DHL for all international orders. The time it takes to receive your order will vary based on your location and the carrier. To see a more specific expected delivery time scroll down to the Shipping chart below.

Will you price adjust?

We strive to keep our prices competitive with other retailers. Unfortunately we cannot price adjust but you’ll often find the best prices are right here. Usually when an item goes on sale it means we are very low in stock, meaning you were lucky enough to grab that style before your size sold out! If an item goes on sale or is reduced after you purchase it, we will not refund
the difference.

What forms of payment do you currently accept?

We accept all major credit cards, as well as Paypal, apple pay and Futurepay. We do not accept checks.

What is Futurepay?

Why pay upfront when you can buy now and pay later – without a credit card. You can enjoy the benefits of online shopping without fumbling for your wallet or entering endless strings of numbers. And with minimum payments as low as $25/month, you can pay over time or pay your tab in full – the choice is yours!
Select the Futurepay option at checkout to be redirected to their website where you can learn more about fees, repayments and more!

Can I pick up my order at the store?

No. All orders placed online or through the app are shipped directly from our Los Angeles warehouse

Can I return my order at the store?

No. All returns require an RMA and must be returned to our Los Angeles warehouse. For more details on returns scroll down to the returns section below.

Do you provide return labels for returns?

No. Unfortunately this is not an option for us right now. We are working hard to improve this.

Do you sell gift cards?

Yes you can buy gift cards here 
http://store.thestonecoldfox.com/products/gift-card

How do I change or cancel an order?

To change or cancel an order before it ships please email online@thestonecoldfox.com

I have a problem with my order..

We want you to be completely satisfied with your order! Please email online@thestonecoldfox.com so we can fix the problem

An item I wanted has sold out.. What should I do?

Sometimes we get returns on sold out styles. Sign up for our wish list by entering your email address on the product page and we will notify you if that item comes back in stock!

Are sale items final sale?

Yes all sale items are final sale. No exceptions.


Can I combine 2 or more discounts?

As of right now we are unable to process 2 or more discounts at one time per purchase

Sizing & Garment Care

What size am I?

We use the following measurements as a general guide. Please keep in mind when looking at specific styles that our items can intentionally be made oversized or tight fitting. We will always mention in the description if the items runs too small or large. If you need any help picking sizes you can always speak to one of our sales associates using our online chat tool during business hours.

US Size Guide

Size Bust Natural Waist Hip
0 32″ 24″ 34″
1 34″ 26″ 36″
2 36″ 28″ 38″
3 38″ 30″ 40″
4 40″ 32″ 42″
XS/S 35″ 27″ 37″
M/L 37″ 29″ 39″

International Conversion Guide

SCF US/CAN AUS UK EU IT JAP
0 0 6 4 32 36 5
1 2 8 6 34 38 7
2 4 10 8 36 40 9
3 6 12 10 38 42 11
4 8 14 12 40 44 13
XS/S 0-2 6-8 4-6 32-34 36-38 5-7
M/L 4-6 10-12 8-10 36-38 40-42 9-11

How do I care for my garment

We always recommend dry-cleaning your special Stone Cold Fox piece to avoid disappointment! Most of our garments are made from delicate laces or silks, which can be easily ruined if washed incorrectly. For more specific enquires on our fabrics & how to care for them please email our customer service team at online@thestonecoldfox.com

Bridal

Do I need to book an appointment to try on SCF Bridal or Bridesmaid gowns?

No. We don’t take appointments for Bridal fittings however we do suggest giving our sales associates warning before coming in to the store so that they can accommodate to your needs by having the correct styles and sizes on hold for you. You can contact the staff by emailing shop@thestonecoldfox.com or by calling them on +1 424 744 8677. We suggest calling at least 2 business days in advance to visiting the store.

Do you customize gowns?

We cannot customize individual gowns however we do have 2 tailors in the Los Angeles area that we highly recommended for Bridal tailoring and alterations. For bridal parties of 6 or more we may be able to cater to your customization needs by making certain styles in fabrics that are not available online. Please email Vanessa@thestonecoldfox.com for more information.

Shipping

How much does shipping cost?

We are now proud to offer free ground shipping for all U.S orders over $300. For orders less then $300 we offer flat rate $10 ground shipping within California. We also offer 3 day select shipping for a flat rate of $35 or overnight shipping for $65 within the U.S. For customers based out of California but still within the U.S shipping will vary from $20-$25 based on your location. All international orders are $30 flat rate shipping for UPS Standard (5-10 Business days) or $45 for  DHL Express (3-7 Business days). For a more accurate estimate of international shipping times you can contact your local DHL or UPS to enquire how long shipping takes using these methods to your specific zone.

Do you ship on the weekend or during U.S Holidays?

No. We only ship Monday-Thursday during regular business hours. To ensure your item ships before the weekend please be sure to place your order before 2 pm PST on a Thursday. All orders placed after this time will be shipped the following Monday.

I have a P.O box. Can my item be shipped here?

No unfortunately we cannot ship to PO boxes

Which countries do you ship to?

Currently we ship worldwide excluding Russia.

Are taxes and duties included in my order total?

California residents will need to pay their taxes at checkout, for all other U.S residents no taxes will be due upon checkout.

Depending on the value of your order, international customers may be required to pay duties and taxes upon arrival of the goods in their country. Please check with your local customs office for up to date information on this matter. Stone Cold Fox is not responsible for any taxes or duties that customs offices may require.

How long will my order take once it ships?

California Residents – 1-2 Business days
U.S Residents – outside of CA 3-7 business days
Australia – 3-7 Business Days
U.K – 3-7 Business Days
Canada – 3-7 Business Days
Europe – 3-7 Business Days
Asia – 3-7 Business Days
New Zealand – 5-10 Business Days

*Once the package is released to our shipping carriers we have no control over the time a package may take. Please keep in mind holidays, natural disasters and strikes may delay shipping times.

Refunds & Exchanges

What is your online return policy?

Lets keep this simple! If you are not totally in love with your new purchase, we are happy to refund the cost of your item(s) as long as the item is in new, unworn condition. We will not accept any items that look used or worn- this is up to our discretion.

Click on the Returns link at the bottom of this paragraph and request an RA within 7 days of receiving your order. Once the RA is approved, you will be emailed an RA number that must be written clearly on the outside of your return package. You have another 7 days to get the package to our office. Packages without RA numbers will be refused. RA approval can take up to 2 business days. This will not affect your time to return the item(s). Each item that is being returned needs its own RA number but multiple RAs can be shipped together. After we receive and process your return, which can take up to 5 days, you will be notified via email once you have been refunded. Money credited to your account may take up to 30 days, depending on your bank.

http://thestonecoldfox.com/return-policy/

What if I need to exchange something for a different size or color?

Please email online@thestonecoldfox.com to make sure we have the correct items in stock first

Where do I ship my returns?

Once you receive an RA # please send your item back to us at

ATTN: RETURNS
821 TRACTION AVENUE SUITE 101
LOS ANGELES, CA 90013

*The shipper is responsible for all charges when returning. You may use any carrier you’d like but we encourage you to get a tracking number as we are not responsible for any packages lost en route to us.


Abbot Kinney Store


How do I find the store?

We are located at 1629 Abbot Kinney Blvd, Venice CA 90291. You can find us down the pathway between the Piece collective & the tasting kitchen. We can be a bit tricky to find, keep following the path until you reach our friendly staff!

How can I contact a sales associate at the store?

Please email us at shop@thestonecoldfox.com or call us during business hours on
+1 424 744 8677 . You can also speak to a sales associate using our online chat tool during business hours.

What are your store hours?

Mon – Thurs – 11am – 6 pm
Fri – Sat – 11am – 7 pm
Sun – 12-5 pm

Are you open during the holidays?

Please call the store directly for up to date operating hours


Is there parking?

There is an alleyway behind the store with parking meters. There is also street parking on Abbot Kinney & plenty of parking in the neighboring streets.

Do you have any other stores?

We currently only have one retail store, however you can see which other stores carry SCF by checking out our stockist list below 
http://thestonecoldfox.com/stockist/

Careers


I want to work for SCF who can I speak to?

We are currently not hiring. All job openings will be posted on our website when available. In the mean time please send your CV to Vanessa@thestonecoldfox.com and we will contact you next time we have an opening.